Frequently Asked Questions
We're always here to help! If you have any questions or need further assistance, feel free to reach out to us. Our team is happy to assist you.
What products does Stella Agencies offer?
We supply a full range of chemical management solutions, including industrial cleaning agents, sanitizing products, bioaugmentation solutions, water treatment chemicals, HVAC maintenance products, hospitality cleaning solutions, and vehicle care systems. Explore our complete catalogue on stellaagenciesbw.com
Are your products certified and compliant with local regulations?
All Stella Agencies products are manufactured under ISO standards and certified by the South African Bureau of Standards (SANS), ensuring full compliance with safety and environmental regulations in Botswana and Zambia.
Do you ship to Botswana and Zambia, and what are the delivery timeframes?
We deliver across Botswana via BotswanaPost—standard shipping in 1-3 business days or next-day via EMS—and across Zambia via Zampost EMS with domestic delivery within 48 hours and international dispatch to over 190 countries.
How can I track my shipment?
Every order is shipped with a tracking number. Track Botswana deliveries on BotswanaPost's portal and Zambia shipments via Zampost's Track & Trace service.
How do I place an order?
Please contact us for assistance with placing an order. You can reach us via our contacts us page.
What payment methods are accepted?
We accept credit cards, EFT (via PayFast), and cash on delivery (where available) to ensure convenient and secure payment across Botswana and Zambia.
What is your return and cancellation policy?
You may cancel an order within 7 days of receipt under the Electronic Communications and Transactions Act, and return items in line with our Returns Policy for a full refund.
How is my personal data protected?
We handle your information in accordance with our Privacy Policy, employing encryption, secure storage, and strict access controls to safeguard your privacy.
Where can I view the full terms, privacy, and shipping policies?
Access our Terms & Conditions, Privacy Policy, and Shipping Policy via the footer links on every page of stellaagencies.co.bw.
How can I contact customer support?
For any inquiries, email us at info@stellaagencies.co.bw or call +267-71676765 (Botswana)