This website can be accessed at stellaagenciesbw.com hereinafter referred to as the “website” or "app" and is made available by Stella Agencies with registration number 1999/049253/23 hereinafter referred to as “the Provider”, “we”, “us”, “our”.
These website Terms and Conditions herein after referred to as “T&Cs” govern the ordering, sale and delivery of goods and services that may be ordered on this website.
These T&Cs are binding and enforceable against each person hereinafter referred to as “you”, “your”, “user” that accesses or uses the website. By using the website and registering an account, you acknowledge that you have read and agreed to be bound by these T&Cs.
By using the website in any way, you shall be deemed to have accepted all the T&Cs. If you do not agree to the T&Cs, you must not use this website.
We reserve the right to amend or withdraw the T&Cs at any time. Any changes will take effect immediately and it is your responsibility to read the T&Cs each time you visit our website.
These T&Cs apply to users who are consumers for purposes of the Consumer Protection Acts of Botswana and Zambia and so may limit the risk or liability of the Provider and/or its suppliers, create risk and liability for the user, compel use to indemnify the Provider and/or suppliers and serve as an acknowledgement by the user.
Anonymous and registered users may purchase products on the website.
To register as a user, you need to provide a unique username and password (hereinafter referred to as login details) and certain personal information.
You agree and warrant that your login details will not be shared with any third party and will be kept secure.
You agree that when the correct login details for your account have been entered, regardless of whether the use of login details is fraudulent or unauthorised, you will be liable for payment of such order, save where the order is cancelled by you in accordance with these T&Cs.
You agree to notify the Provider immediately upon becoming aware of or suspecting any unauthorised access or use of your login details and to take steps to mitigate any resultant loss or harm.
You agree that you will not in any way use any device, software or other instrument to interfere or attempt to interfere with the proper working of this website. In addition, you agree that you will not use any robot, spider, other automatic device or manual process to monitor, copy, distribute or modify the website or information contained herein without the written consent from the Provider.
You may not display, publish, print, copy or post the information contained within the website without express prior written consent from the Provider.
You may not use the website to distribute material which is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful.
Registered users may place orders for items which the Provider may accept or reject. Whether or not we accept an order depends on the availability of stock, correctness of the information relating to the items, including price and receipt of payment for the items.
The Provider will indicate acceptance of your order by delivering the items to you or allowing you to collect them; only at such point will an agreement of sale between you and the Provider take place. This is regardless of any communication from the Provider stating that your order or payment has been confirmed.
You may not cancel an order once payment has been made; you may return the items once you have received delivery in accordance with our Refund and Returns Policy.
The Provider reserves the right to cancel the order for any reason on notice to you and without liability to you.
You acknowledge that stock of all items on offer is limited and that pricing can change at any time without prior notice.
Placing items in your shopping basket without completing the purchase cycle does not constitute an order. You cannot hold the Provider liable if such products are not available or are not available at the price when you complete or attempt to complete the purchase cycle at a later stage.
As erroneous information and/or prices may occur on the website, you agree that the Provider cannot be held liable for any inaccurate information and/or prices published on the website. We will not be obligated to sell a product at such erroneous price. Please inform us of any errors via the contact form or listed phone numbers.
The Provider offers two methods of delivery: Collection and Delivery.
Where it accepts your order, the Provider will deliver the goods to you as soon as reasonably possible, but no later than 30 days of receipt of payment. If we're unable to deliver during that time, we'll notify you and you may cancel for a refund.
We reserve the right to verify the identity of any purchaser or the payment method used.
Risk in the products shall pass to you or your authorised representative upon delivery.
The delivery fees are subject to change at any time without prior notice.
We accept payments via credit card, debit card, EFT, and cash on delivery.
Payment details and security are explained in our FAQs.
By submitting your payment details, you warrant you're over 18 and authorised to use the card, with sufficient funds available.
You'll be redirected to a secure site for processing your payment.
From time to time, we offer seasonal or bundle deals subject to conditions. If your order qualifies, you pay the discounted price; otherwise, standard pricing applies.
Refunds for components of bundles will reflect actual paid value for that item.
You may cancel your order within 7 days of receiving the products without reason or penalty under the ECT Act (Section 44). You are liable for the cost of returning items.
All content on the website is owned by the Provider. Reproduction or redistribution without prior consent is prohibited.
We aim to maintain site availability but may suspend or terminate access with or without notice.
We may blacklist users suspected of fraud or abuse and cancel related orders. Only payments received will be refunded.
Your use of the website is at your own risk. We make no guarantees regarding content accuracy, functionality, or virus protection.
The Provider is not liable for any damage or loss arising from your use of the website unless due to gross negligence.