1. Shipping Methods
We offer the following options to deliver your orders:
- Standard BotswanaPost: Domestic delivery in 1-3 business days; international in 2-6 days.
- Express BotswanaPost EMS: Next-day service for urgent shipments.
- Standard Zampost: Domestic delivery within 48 hours; regional/international via EMS.
- Partner Couriers: DHL, FedEx, UPS, and others for expedited or heavy-weight shipments.
2. Shipping Charges & Zones
Shipping fees are calculated based on weight and destination zone:
- Zone 1 (Local Botswana): Parcels under 0.5 kg start at P79.60.
- Zone 2 (SADC Region): Refer to checkout for exact rates by weight band.
- Zone 3 (International): Rates vary—please see zone-based table at checkout.
- Zambia (Domestic & International): Zampost EMS charges competitively by weight; check your nearest post office for details.
3. Delivery Timeframes
Typical delivery windows (after order processing):
- Botswana Standard: 1-3 business days domestically; 2-6 days internationally.
- Botswana Express (EMS): Next business day.
- Zambia Standard: Up to 48 hours domestically.
- Regional/International: 1-4 days to SADC; 3-5 days to Europe/USA.
4. Order Processing
All orders are processed within 1-2 business days of confirmation. You will receive a shipment confirmation email with tracking details once your order is dispatched.
5. Tracking
Every shipment comes with a tracking number. You can track your package through:
- BotwanaPost’s online tracking portal
- Zampost’s Track & Trace service
- Partner courier websites (DHL, FedEx, UPS, etc.)
6. Customs & Duties
International shipments may be subject to customs inspections and import duties. Any fees charged by customs authorities are the responsibility of the recipient.
7. Returns & Exchanges
If your order is damaged or incorrect, please contact us within 7 days of delivery. We handle return shipments for exchanges or refunds according to our Returns Policy.
8. Contact Us
For any shipping inquiries, reach out to us at: