We respect your privacy and will handle your personal information with care. This privacy policy forms part of the website Terms & Conditions and sets forth the way we collect, use, process, retain and disclose your personal information. By visiting, accessing or using our website you agree to the terms included in this privacy policy.
1. Personal Information Collected
- Contact details (name, email, contact number) when you submit any website form.
- Purchase info (delivery address, product(s) purchased, date, location, amount paid).
- Your account login details (username & password).
- Device & usage data (device make, browser, IP address, and user behaviour on the site).
2. How We Use and Share Your Personal Information
We will not sell, rent or otherwise disclose your personal information to any third party, except:
- To employees or service-providers who help process orders, deliver goods or handle refunds.
- To law enforcement, fraud-detection agencies or government bodies where required by law or to prevent fraud and financial loss.
- To third-party analytics (e.g. Google Analytics) - they don't identify you personally but help us understand site traffic and usage.
- To PayFast for payment processing. They receive your payment details (method, amount, date) and are PCI-compliant.
3. Your Rights
You have rights under data-protection laws, including:
- Access to a copy of your personal data.
- Correction of inaccurate data.
- Restriction or objection to our use of your data.
- Data portability.
- The right to be forgotten.
To exercise any right—or to update or remove your details—please email us via the website contact form.
4. How Long We Use Personal Data For
We retain your personal data only as long as necessary for the original purpose or as required by law. Retention periods vary depending on why we collected the data.
5. How We Protect Personal Information
- Firewalls, encryption and secure data-storage.
- Access restricted to trusted employees on a need-to-know basis.
- Regular security monitoring for vulnerabilities.
- Encrypted transmission of sensitive data.
6. Links
We may link to external websites or social media pages. We're not responsible for their privacy policies—please review each site's own policy before sharing personal info.
7. Cookies Policy
We use cookies—small text files stored on your device—to enable basic functions (navigation, secure areas) and for analytics & advertising. Cookies do not contain personal data but associate your device with the data we hold about you.
- Essential cookies for site functionality.
- Analytics cookies (e.g. Google Analytics) for traffic & behaviour reports.
- Advertising cookies to show relevant ads based on your browsing.
8. Privacy Policy Changes
We may update this policy at any time. Changes take effect as soon as they're posted here, and a notification will appear in a prominent place on our website.
9. Contact Us
For any questions about this Privacy Policy, please email us via the website contact form or call the numbers listed on our site.